FAQ
What is the cost and who pays?
Arranging for the financial coverage of long term care can be a complex and sometimes overwhelming process. Our staff will be pleased to explain every option that is available to you. For more detailed information on financial options, click here.
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Are private rooms available?
Ashford Hall has available both private and semi-private rooms. For availability of a private room, please contact us.
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What is the admission process to admit my loved one?
Our professional team can provide an off-site assessment to ensure that the needs of your loved one can be met. Our team will need to review medical information to ensure appropriate placement and continuity of care. Our business office personnel help explain eligibility and coverage requirements for your payor sources and assist you in any applications processes. Admissions can take place 24 hours a day, seven days a week.
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How often will my loved one be seen by the doctor?
It is not a requirement to have a "house" doctor. Each resident may have any doctor they choose as long as the doctor will perform examinations at the nursing home or the resident can be taken by a family member to the doctor's office for their visits. Each resident must be seen every 30 days by the doctor for the first 3 months and then every 60 days there after. Our house physician or his nurse practitioner is here five times a week, so residents may be seen if need be.
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Can my Mother's personal physician continue to treat her after admission?
The resident's personal physician is welcome to continue to treat the resident after admission to Ashford Hall. The facility does have a list of excellent physicians who care for the majority of our residents. For more information about these physicians, please contact us.
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Are hospice services available in the nursing home?
Hospice can be available to our residents when their doctor feels that it is needed. Ashford Hall will contract with the hospice of the patients/families choice to provide hospice services. We provide a quiet, private atmosphere for residents and their families during a stressful time allowing people to be together as a family as well as the opportunity to participate in the dying process with their loved one.
Ashford Hall also provides a private transition room for residents to be with their families and loved ones in their last hours.
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When can I visit my loved one?
Families are encouraged to visit at all times. For those residing in a semi-private room, we ask that consideration is given to the other resident in the room.
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What should I bring to the nursing home?
It is important to remember that the nursing facility is your loved one's new home. We encourage you to bring items that will make this transition as easy as possible. The resident should have an adequate amount of clothes, shoes and undergarments appropriate for the seasons. Toiletries are also important. Residents may contact the local telephone and television companies for service. Telephone and cable services are not included in the daily room rate. Pictures and other personal items add a nice touch.
The family should bring a laundry hamper if they intend to do the resident's laundry. However, laundry services are provided at no additional charge. All clothing should be clearly marked with the resident's full name regardless of who is doing the laundry.
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What type of dietary services do you provide?
We provide a variety of diets, including therapeutic diets, i.e. pureed, mechanical soft, no added salt, or no concentrated sweets, etc. to our residents. We offer several dining areas based on the functional needs of the resident. Ashford Hall hosts holiday celebrations for their residents and loved ones.
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Do you offer beautician/barber services?
We have in-house beauty shop with beautician/barber services available to each resident upon request. Services include haircuts, shampoo and sets, perms and rinses. The beauty shop is staffed with volunteers who provide services to residents at no cost. There is also a hairdresser that is a private contractor available to residents for a fee.
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Are there activities and is transportation available?
Ashford Hall's busy social program includes bingo, monthly birthday parties, arts and crafts, sing-alongs, family nights, trivia contests, holiday parties and more! We have an activity van available for day trips. We offer our residents a diverse program to meet their physical, mental, emotional, social, and spiritual needs.
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Is there a particular pharmacy I must use?
Residents may select the pharmacy of their choice. However, the pharmacy must be available to provide medications 24-hours a day, 365 days a year.
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Are there any additional costs?
Cable television, telephone and beautician/barber services are not included in the daily room and board charges. Private pay residents may incur additional charges, i.e. medications, oxygen cylinders, tube feedings, incontinent supplies, etc.
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